Why do I see two charges on my credit card?

If you attempted a booking and the room was sold out, you may see a transaction called a pre-authorization on your statement. It is temporary and will be lifted by your bank automatically after 2-3 business days. Should you require the funds sooner, please contact your bank.

If you suspect that the hotel has charged you again for a pre-paid booking, please get in touch with one of our agents by typing 'Help' in your existing messaging thread.

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