SuperTravel Help Centre
Who is SuperTravel?
- Snaptravel has Rebranded to SuperTravel
- Is SuperTravel legitimate?
- How do I know SuperTravel will get me the best deal?
- How can SuperTravel offer such great deals?
- Does SuperTravel provide travel insurance?
How to Contact Us
Making a Booking
- How do I search for a hotel?
- How do I book a hotel?
- Are SuperTravel bookings guaranteed?
- How do I know how many beds this room has, and what size?
- What does my room include?
Paying for a Booking
- Do booking prices include taxes and fees?
- Why do I see two charges on my credit card?
- How can I view my SuperTravel credits?
- I didn't receive a booking confirmation but my card was charged, why?
- How do I use SuperTravel credits?
Managing your Booking
- How do I view my confirmation page and voucher
- How do I change my room type?
- How do I change the guest names or details?
- How do I change my dates?
- How do I change my hotel?
Cancelling a Booking
- How do I cancel a booking?
- How can I see if my booking is refundable?
- Cancel a refundable reservation
- What if I have an emergency?
- What if I find a better deal elsewhere?
Checking In
Checking Out
COVID-19 Response
Enhanced Refund
- What is Enhanced Refund?
- What are Refundable Terms?
- What is included in the Refundable Terms?
- How would I apply for a refund?
- When can I apply for a refund?