Why am I getting a booking error?

The most common booking errors are entering an incorrect billing address, expiry date, or CVV code (the security code on the back of your card). Double-check that your details are entered correctly if you receive an error message while booking. If the error persists, we recommend that you contact your financial institution for assistance. 

In select cases, the booking error may occur because your booking checkout expired (e.g., someone else bought the room etc.). To fix this, please refresh your page, proceed to the original hotel page and re-select the room of your choice. If the error persists, we recommend waiting a few minutes for the rates to refresh and contacting our support line at +1 (844) 461-2577 or typing 'Help' in your existing chat thread.

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