Why is the hotel trying to charge me when I check out?

If you're experiencing an issue checking out, our Urgent Care team will help take care of this. Please call us at +1 (844) 461-2577 or type 'Help' in your existing chat thread. 

To start a chat: Type 'Help' into the original conversation you received the hotel search results and booking confirmation from (Usually SMS, WhatsApp, Facebook messenger or Apple business chat). It is best to refer back to the initial messaging platform you searched or booked through.

Our Urgent Care agents are trained to handle situations like these and will work tirelessly to ensure the best possible outcome.

Please note that we cannot cover any charges incurred during your stay that were not included in the room fee, such as room service, mini bar charges or damages. 

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