Why can't I check in to the hotel?

If you're experiencing an issue checking in, we'll do our best to sort it out for you. Please call us at +1 (844) 461-2577, or type 'Help' in your existing chat thread. This will get you in touch with our 24/7 support agents, who can help resolve the check-in issue.

To start a chat: Type 'Help' into the original conversation you received the hotel search results and booking confirmation from (Usually SMS, WhatsApp, Facebook messenger or Apple business chat). It is best to refer back to the initial messaging platform you searched or booked through.

Please note that if you're unable to check in due to a hotel policy, e.g., underage guest, unwillingness to put down the hotel deposit, we will not be able to assist.

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