How do I lock my card?
You can lock your card using the Lock Card feature in your SuperCash app.
Once you're logged in, follow these steps:
Navigate to ‘Home’ on the left side panel
Select ‘Lock Card’ in the right-hand panel
Once your card is locked, it can’t be used to make in-store or online purchases. Other types of transactions, like direct deposits and bank transfers, are not impacted.
How do I replace my card?
To request a replacement SuperCash card, log in to your SuperCash account and follow these steps:
Navigate to ‘Home’ on the left side panel
Select ‘Replace My Card’ in the right-hand panel
Update the reason for your request
Click Submit
We'll send your replacement card to the address on file, so make sure it’s up-to-date before requesting a replacement card. If you need to update your address, give us a call at 1-877-376-2710, we're here to help Monday-Friday from 8 AM to 7 PM ET.