Why doesn't the hotel have record of my booking?

As soon as your reservation is confirmed with SuperTravel, we pass along your information to the hotel. However, there may be a delay before this information makes it into the hotel's central reservation system.

In most cases, the reservation will appear in the hotel’s system within 2-3 business days. Sometimes, it may take longer than this (3-5+ business days), especially if your check-in date is further out. This is because many hotels process reservations as the check-in dates approach. In rare cases, the hotel may not have your reservation in their system until the day you check-in.

For same day or bookings made within 24 hours of the check-in date, we expedite your reservation details to ensure they are entered into the hotel’s system before you arrive. Despite this, it can still take a few hours between making the reservation online and having it appear in the hotel’s system.

To read more about SuperTravel's booking guarantee, please click here.

If you are encountering problems at check-in, please click here.

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