Super Travel makes your hotel booking seamless, but it's important to remember that the actual hotel experience is under the direct management of the hotel itself. Should you find your expectations not being met, we've prepared a straightforward guide to assist you in addressing any concerns effectively:
Start at the Hotel:
- Immediately address any concerns with the hotel’s front desk. They are typically equipped to resolve issues on the spot.
- Note down the staff member's name handling your concern and ensure they record your complaint for reference.
Document Your Experience:
- Collect evidence such as photographs, names of staff you spoke with, and any written acknowledgments from the hotel regarding the issue.
- This documentation is crucial for the hotel to accurately assess and address your situation.
Attempt Resolution with the Hotel:
- We encourage you to initially seek a resolution directly with the hotel or hotel chain. This includes discussions about any compensations or refunds.
- If the hotel agrees to a compensation or refund, request a written confirmation, signed by a hotel staff member.
Reach Out to Super Travel:
Once you have that please visit our Amendment Instruction Page here for detailed guidance on the next steps.