At SuperTravel, we’ll make the promise that if in the rare case you are unable to check in to the hotel with your SuperTravel reservation, we’ll make it right! Simply send us a message and we will get back to you as soon as possible with a mutually agreeable resolution!
If your reservation isn't showing in the hotel's system, this is likely because they haven't yet processed it on their end. Hotels mark rooms as sold, but do not input guest details until closer to the check-in date. As your check-in date approaches, the hotel will process your information and be able to pull up the reservation.
If you are still worried and your check-in is less than a week away and the hotel still does not have your booking, please start a chat with an agent (through our app, SMS, messenger or WhatsApp).
Be sure to have the following information ready:
- Email or phone number associated with the booking
- Order ID
- Check-in date
- How you have reached out to the hotel and what their response was in regards to your reservation
Note that SuperTravel reserves the right to charge a $30 fee to process these requests.
If you are encountering problems at check-in, please click here